Effective Date: March 12, 2025
At Dideep Scuba, we strive to ensure that our customers are satisfied with their purchases. However, please note that we do not accept refunds under any circumstances.
1. No Refunds on Purchases
Once your order has been processed and shipped, we are unable to offer refunds for any products purchased through our website. All sales are final.
2. Exchanges
While we do not accept refunds, we do offer exchanges in cases of defective or damaged products. If you receive a product that is defective, damaged, or incorrect, please contact our customer service team at support@dideepscuba.com within 30 days of receiving your order. We will assist you with an exchange or a resolution, depending on the situation.
3. Returns
We only accept returns in cases of defective or damaged items. Products must be unused and in their original packaging to qualify for an exchange or return. If the product is returned for reasons other than defects or damage, it will not be accepted, and no refund will be provided.
4. Process for Defective or Damaged Items
If your product is defective or damaged, please follow these steps to initiate an exchange:
- Contact our customer service team at support@dideepscuba.com within 30 days of receiving your order.
- Provide your order number and photos of the defective or damaged item.
- Our team will review the issue and guide you through the exchange process.
5. Shipping Costs
Please note that shipping fees are non-refundable. Customers are responsible for return shipping costs when exchanging defective or damaged items.
6. Warranty
We offer a limited warranty on our products against manufacturing defects. If your product experiences issues covered by the warranty, please contact us for a resolution. The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
7. Contact Us
If you have any questions regarding our Refund Policy, please reach out to our customer support team at:
Dideep Scuba
Email: support@dideepscuba.com
Website: www.dideepscuba.com
By placing an order with Dideep Scuba, you acknowledge and agree to the terms of this Refund Policy. Please ensure that you carefully review your order before finalizing your purchase.
This policy clearly outlines your no-refund policy while still offering solutions in the event of defective or damaged products. You may adjust any specific terms to fit your business needs further.
