FAQ's

1. What products do you offer at Dideep Scuba? We offer portable oxygen tanks that last up to 10 minutes over water, designed to enhance your underwater experience. In addition to oxygen tanks, we also sell snorkeling masks for clear and comfortable viewing underwater, as well as hand pumps to easily fill your oxygen tanks.

2. How long does the portable oxygen tank last? Our portable oxygen tanks are designed to last up to 10 minutes while you're submerged in water. This gives you a safe and enjoyable experience for short underwater exploration.

3. Are the oxygen tanks reusable? Yes! The oxygen tanks are reusable and can be refilled multiple times using our hand pumps. Simply follow the instructions provided for safe and proper refilling.

4. How do I refill the portable oxygen tank? You can refill your oxygen tank using the hand pump included in our product bundle. Just attach the pump to the tank and manually pump to fill it with oxygen. We recommend following the user manual carefully to ensure safe and effective refilling.

5. Is the oxygen tank easy to carry? Absolutely! Our portable oxygen tanks are lightweight and designed for easy carrying. They are perfect for both beginners and experienced snorkelers who want to enjoy their underwater adventures without the hassle of bulky equipment.

6. Can I use the oxygen tank for scuba diving? Our portable oxygen tanks are designed for short, shallow underwater explorations, such as snorkeling. They are not intended for deep-sea scuba diving. For deeper dives, we recommend using professional scuba diving equipment.

7. Are the snorkeling masks one-size-fits-all? Yes, our snorkeling masks are designed to fit a wide range of face sizes comfortably. They come with adjustable straps to ensure a secure and customized fit for most users.

8. Are the products safe to use? Yes, safety is our top priority. All of our products are made from high-quality materials that are rigorously tested for safety and durability. We recommend always following the user instructions for proper handling and use to ensure a safe experience.

9. Do you offer international shipping? Yes, we offer international shipping to many countries! During checkout, you can enter your shipping address, and the available shipping options for your location will be displayed.

10. What should I do if my oxygen tank or mask is damaged upon arrival? If you receive a damaged product, please contact our customer service team immediately. We will assist you with a return, replacement, or refund as per our return policy.

11. How can I contact Dideep Scuba for support? For any questions or assistance, you can reach our customer support team via email at support@dideepscuba.com. Our team is available to assist you with any inquiries you may have.

12. What payment methods do you accept? We accept a variety of payment methods, including credit cards (Visa, MasterCard, etc.), PayPal, and other secure online payment options.

13. Do you offer a warranty on your products? Yes, we offer a limited warranty on our products. If your oxygen tank, mask, or pump experiences any issues due to a manufacturing defect within a certain time frame, please contact us, and we’ll help you with a replacement or refund.

14. How long will it take for my order to arrive? Orders are typically processed and shipped within 1-3 business days. Shipping times vary depending on your location, but you can expect your order to arrive within 7-14 business days. You will receive tracking information once your order has been shipped.